The mystery of building trust

Let's talk about the power of exceeding expectations! It's not just important - it's CRUCIAL for building solid, long-lasting business relationships. And guess what? This applies to ALL aspects of our work, not just sales! The magic formula? Realistic expectations. Forget about aiming too high and missing the mark. Instead, focus on setting the right expectations, communicating clearly, and consistently blowing them out of the water!

And hey, attention to detail is KEY! When giving estimates, add a 15-20% buffer and explain the assumptions behind it. This way, everyone's on the same page from the get-go!

But wait, there's more! Effective communication is an ABSOLUTE MUST. Keep the conversation flowing throughout the project to avoid any last-minute surprises. It's okay if things need to change - just keep your customer in the loop to steer clear of any negative vibes. Set expectations, talk it out, and adapt as needed!

Remember, communication goes both ways! Listen up, share ideas, and keep the dialogue open. Regular calls can be a game-changer, providing valuable feedback for any necessary tweaks!

Oh, and one more thing - don't let problems linger! Address them head-on, even if you don't have all the answers. Just show that you're on it and working towards a solution!

Once you've built that trust, you've hit the jackpot! Loyalty is the name of the game when you've got a solid relationship with your customer. Keep up the great work!